FAQs

FAQ-header 

Q. How do I borrow books?
A. By using a TOP Student Card.

Q. Where do I get a TOP Student Card?
A. At Student Services.

Q. I have not been issued a TOP Student card. Can I still borrow?
A. Yes, you can. You need to provide your Student ID number.

Q. What is the loan period for borrowed items?
A. Two weeks for undergraduates, three weeks for postgraduates.

Q. What’s the maximum number of items I can borrow?
A. Three.

Q. How much is the fine for overdue items?
A. $1 per day.

Q. Where can I find core texts?
A. From the shelves marked “Business Textbook” and “Law School Section.”

Q. What does the book with the “Reference” tag mean? 
A. It means the book can be used in the Library only and cannot be checked out.

Q. How can I access databases from TOP Library?  
A. You need your Student login details obtained from the IT Department.

Q. Does TOP provide English Language support?
A. TOP does. The School has an English Language and Academic Skills Coordinator. You can contact learning@top.edu.au 

Q. How to avoid fines?
A. By monitoring your emails; an email alert will advise you the due dates of items;
by returning items to the Library before the due date;
by checking your loans and accrued fines via login to your Primo Account.

Q. How do you pay Library fines?
A. in person at TOP Library from 9:00AM-6:00PM Monday-Friday; 
By bank cheque made payable to TOP Education Institute by post or delivered in person to: TOP Education Institute
Suite 1, 1 Central Avenue. ATP Eveleigh NSW 2015;
By direct deposit or T/T to:
Account name: TOP Education Institute
BSB: 012 336 Account number 8363 59574 Swift Code: ANZBAU3M Bank Name: ANZ
Address: Pacific Square Shop 2, 707-745 Anzac Pde. Maroubra Junction 2035;
By internet transfer
Bank: ANZ
Account Name: TOP Education
BSB: 012 336 Account number: 8363 59574

Q. Do I need to inform the library once payment has been made online?
A: Yes, a receipt number needs to be sent to library@top.edu.au for payment to be applied in the system.

Q. Can I renew my item/s?
A. The items can be renewed by login into your Primo and renew book/s online. You can only renew book/s 2 times via Primo. Then after book/s need to be returned to the Library, otherwise fines will be incurred. Alternatively, you can visit the Library and we can renew the items for you.

Q. Can I renew item/s even they are overdue?
A. If you have overdue items, you cannot renew them until fines are settled and items can be borrowed again after being returned.

Q. How can I renew books online?
A. Please click HERE and log in using your student credentials as supplied by IT Support.

Q. How can I reserve books online?
A. Please click on the following link for a document on how to reserve books online. Click HERE to download.